How to Choose a Moving Company

moving companies

When looking for a moving company, you should pay attention to several factors. These include Customer service, Flat-rate pricing, Insurance and cancellation policy. In addition to these factors, make sure to look for a company that offers a dispute settlement program. This way, you can avoid problems down the road. Before hiring a moving company, make sure that you understand their policies and are comfortable with them.

Customer service

Customer service is a very important factor in the moving industry. A good moving company should provide customer support 24 hours a day, seven days a week. Whether a customer has a question about their move or is experiencing trouble, a knowledgeable employee will be able to resolve the problem quickly. In addition, a good moving company should always stand by its promises.

Customer service representatives should understand the nuances of the moving industry and be trained to address their concerns effectively. Listening skills play a critical role in customer service, as they are a key element of creating emotional intelligence. This emotional intelligence translates into compassion and empathy with customers.

Flat-rate pricing

If you’re considering hiring a moving company, make sure to ask about moving companies London Ontario flat-rate pricing. This option is useful when you’re moving long distance, since the movers can establish an accurate quote before the move, and you don’t have to worry about paying too much if you have an unanticipated situation arise. In addition to being convenient, flat-rate pricing also protects you against scams and fraudulent moving companies.

The main difference between flat-rate pricing and hourly pricing is that a flat-rate price means that the cost of the move will remain the same throughout the process. The price is established during an in-home estimate by a professional moving expert, who will assess the details of the move. Once the estimate is accepted, a binding contract will be executed. On the day of the move, the movers will arrive to load and unload your belongings.


If you run a moving company, you should consider getting insurance to protect your business. This type of insurance covers your company’s premises, employees, and vehicles. It may also include liability insurance. Before you purchase any insurance, it is a good idea to research the different aspects of this coverage. Listed below are some of the most common types of insurance for moving companies.

Depending on your budget, you might consider paying a little extra for a policy that covers your possessions. A basic policy will cover you up to 60 cents per pound, which is not a lot of money. If you’re moving out of state, consider getting a policy that covers the full replacement value of your possessions. The amount you need to pay will depend on the moving company and the value of your items.

Cancellation policy

Moving companies usually require a deposit for the services. This deposit may be refundable or non-refundable. Most companies allow cancellations up to a few days before the move. Occasionally, things happen and you have to postpone your move. It is your responsibility to understand the cancellation policy of the moving company you hire.

Regardless of your reason for canceling, be sure to read the cancellation policy carefully before booking. Some companies don’t allow last-minute cancellations, as this interferes with their schedule and affects other customers. That’s why most moving companies require deposits to guarantee your booking. This is necessary because moving services require a large amount of time and money, and you don’t want to pay to have a crew show up to a house that’s empty.


When choosing a moving company, the most important factor is their reputation. When moving long distances, you need someone who is capable of applying extra care and effort to the move. This should take precedence over cost. A good mover will not be cheap, but their reputation and experience should be your number one priority.

Before you hire a moving company, check their reputation by looking at customer reviews on websites like Yelp or the BBB. You can also talk to friends and family to find out about their moving experiences. These referrals are great sources of information about moving companies and will give you an idea of how they handle their customers. Also, make sure to ask the moving company to show their Department of Transportation registration number, and make sure they are accredited by the Federal Motor Carrier Safety Administration.

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